The mall hours are Sun-Wed 10am - 10pm and Thurs-Sat from 10am -12 midnight. The mall hours are subject to change depending on special occasions, such as Eid trading hours or the Dubai Shopping Festival.
Emirates staff, Emirates Platinum card, Skywards Gold and Skywards Platinum card holders will receive a 20% discount. ID must be presented.
YES, you can book your tickets online here as well as in person at the Emirates Official Store in Dubai Mall.
YES, you will be able to change your booking prior to your confirmed time slot up to 48 hours before your flight is due. You must send an email to email@example.com detailing your booking reference and your preferred new slot. Alternatively you can call 04 325 3044 or 04 708 3343
Our Team at the Emirates A380 Simulator in Dubai Mall will be able to reprint your Ticket by searching for your name in the booking database.
You can choose from our 3 options: 15 min, 30 min, or 1 hour.
You can bring a group of up to 5 people (including yourself) into the cockpit but we recommend 2 people to receive the optimum experience.
Only one person can fly at a time, one can be the co-pilot and the others will be able to watch you in action.
Yes, children under the age of 9 cannot use the simulator (they will not be able to reach down to the pedals. Children aged 9 to 12 must be accompanied by an adult)
You should be in the simulator area at least 10 minutes before your flight.
Within one time slot you can take part in numerous flights choosing different airports, preferred weather conditions and time of the day. The following flight simulations are available:
– Take Off
– Advanced Landing
Currently you can take off from thousands of different airports including: Amsterdam, Bangkok, Boston (Emirates most recent route), Dubai, Hong Kong, Johannesburg, London Heathrow, Munich, New York JFK, Paris, Rio de Janeiro, and Zurich.
Once you enter the cockpit for your flight you can choose your flight route, time of day and weather conditions.
YES, there is a tablet at the side of the cockpit where a pilot will provide you with verbal instructions. There will also be at least one member of staff there to assist you.
Guests in wheelchairs can access the cockpit however they will not able to use the simulator to the full extent. If you need any assistance, please ask any member of staff at any time.